The goal of this project was to improve the existing Carris app, a Portuguese public transportation company.
The purpose of the original app was to simplify daily commute of its users and promote a better experience overall.
However at its current state, the app suffers from major usability and interface issues, resulting in very low ratings and disappointing reviews.
After identifying the biggest frustrations of users, through research, surveys and testing, we understood the biggest pain points and developed new features while also integrating a gamification system, where users earn points and other rewards by contributing with useful real time information about the traffic or delays, etc.
My role in this colaborative project was to conduct the research and user testing/interviews, develop a new app map for our solutions along with paper wireframes and design thinking.
Working Prototype
