Client: International Business Machines (IBM)
Services: Content Strategy, Writing, Project Management
Project: Interactive Training, Employee Education
Topics: HR policies, Business Controls, Business Travel & Expense
This is required training for IBM managers' worldwide. I was the Project Lead and supervised all aspects of the program's development, production and adoption:
* Developed, distributed and analyzed surveys
* Gathered research from stakeholders (HR, Tax, Legal, etc.)
* Produced content: storyboards, writing, testing, collection of screenshots, feedback management, scheduling, budgets
* Rolled out across 100 countries: Executive/Local sponsorship, News Articles/ Email reminders, Troubleshooting, User Support, Reporting
* Provided Screen Reader (Accessible) version
Writing and creative direction:
* 9 knowledge check questions
* 12 Interactive slides with pop-ups, Q&A windows
* 6 videos / ethics scenarios
