After acquiring it 1990, Chris Bruno transformed Fiddler’s Restaurant Brookfield by maximizing customer service satisfaction. Great service staff and return customers have played an instrumental role in Fiddler’s Restaurant Brookfield’s dominance over the Connecticut dining market. 

Amicable interaction between service staff and customers brings numerous benefits to a company. The first is increased sales. Good service staff are ambassadors of the restaurant. They know the whole menu inside out and can describe and recommend a variety of entrées, soups, drinks, and desserts. 

Reduced service time is another benefit. During busy intervals when things can fall into disarray, it is important to have an orderly ticketing service. Well-trained service staff know an ideal order timeline and keep track of their customers to make sure they are comfortable and to reassure them that their food will be delivered on time. 

Excellent service staff result in increased repeat visits. The experience of visiting a restaurant should be a personal one. Great service staff greet customers warmly, maintain eye contact, use their names, check to see how diners are doing, and know how to deal gracefully with unruly children. While marketing will get customers into a restaurant, excellent service keeps them coming back.