Vodcast - bSkyb
The Sky vodcast project goal was to replace a 20 year old content supply chain system. The existing system (BSS) was extremely slow, was dif cult to use, did not t the users current work flows and was over complicated. The team was tasked with creating a new, web based application based on modern technologies with an intuitive interface that reflected the actual tasks users needed to perform.
1. The first phase involved researching the current domain to get an understanding of the complexities involved and to create a glossary of industry and Sky specific terms that were used to describe different elements and functions of the system.
Typical screen from Sky's BSS application
2. During the second phase, interviews were conducted with end users on different teams and their line managers in order to get a full understanding of their current workflows, the tasks they needed to do and the pain points of the current system. We also created a list of features they would like to have. From these interviews a series of personas and lists of user stories were created.
Personas created for Vodcast
3. The third phase consisted of iterative wire framing sessions working with the product manager to create a workflow and interface that would better suit the needs of users while considering any architectural constraints that could not be overcome.
The interactive wire frames were presented to end users in a series of meetings in which their feedback was taken on board and changes to the wireframes made. This iterative process continued until all end users were happy with the software we proposed to deliver.
The interactive wire frames were presented to end users in a series of meetings in which their feedback was taken on board and changes to the wireframes made. This iterative process continued until all end users were happy with the software we proposed to deliver.
Vodcast Wireframe
4. The final phase was the development process. We used an agile approach utilising continuous delivery. This allowed us to deliver the software in large chunks and encouraging the users to try it in their daily tasks. The feedback from this process allowed us to make changes and improvements on the fly as the software matured.
Vodcast Wireframe
The results of this project were disseminated to other teams with the group communicating a set of principles for both UX design and future software development.
