How Do You Decide? Cloud Voice or UCaaS
Business communication has changed over the years. Most enterprises have already adopted VoIP technology for inbound and outbound services. However, after COVID-19, when the work model shifted to work-from-home mode, unified communication services, and cloud VoIP emerged as the best communication solutions for organizations.
Unified communication solutions have become more essential for collaboration remotely in work-from-home models. Through these innovative services, it became possible for businesses to communicate with teams at different locations.
In the current business scenario, the two best communication solutions are cloud voice and unified communication as a service (UCaaS). The above modes have facilitated voice communication through the internet. However, there are some differentiating factors that can help you when choosing between these two communication modes.
Major considerations: Cloud Voice vs. Unified Communications As A Service
1. Cost vs. Features
Cloud VoIP is a great solution if your organization needs to scale your communication cost-effectively. It helps you communicate through a web portal, voicemail, and email, and also enables call distribution, call analytics, etc. at a cheap rate. Most cloud VoIP service providers offer very basic plans with limited features.
On the other hand, unified communication solutions come with a wide range of features that allow you to communicate through multiple tools. Along with common communication features, unified communication services offer video conferencing, instant messaging, screen sharing, mobile integration, and so on. It also helps remote teams collaborate in real time using different features.
2. Price vs. consumption
Cloud VoIP is ideally suited for small and home-based businesses with cost-saving options. It creates a structured package at a cheap rate. However, if you want to improve services further, you must pay an additional fee. On the other side, unified communications services will charge you as per your consumption. You can utilize the features that are essential for your organization and pay accordingly.
3. Scalability vs. Flexibility
Cloud VoIP solutions are modern phone systems that allow only on-the-go communication for teams with quick scalability, but they do not allow other collaborating features like cloud unified communications.
While unified communications provide real-time collaboration features and the ability for employees to work from their cell phones without the need for additional hardware.
The Final Line
Cloud VoIP and UC solutions are both excellent ways to streamline business communication. Both depend on the internet for the communication process. It also creates a disruption of services if the internet server is down. However, unified communication service providers will offer chargeable emergency services. When comparing traditional VoIP phone systems, security and features are taken into account in both cases. Your business requirements play a significant role in choosing the most suitable solution. If you want collaboration features for your business, then unified communication as a service is a better choice for your organization.
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