Case Study Kiosk Application - Car Museum
Client’s passion for car collection became so big when he collected around 70 unique cars in his lifetime since his very young age. The gentleman wanted to showcase these beautiful machines to the public and decided to build a museum at Jacksonville, Florida.
I as an UX expert collaborated with Client and his team - visualized, designed kiosk application which is really simple to navigate.
The Challenge
All these cars have their own stories, history, memories, people associated etc. There are hundreds of artifacts about each car placed at different places, none of them ever cataloged neither by client nor his team. Most of the information about these cars is in client's mind, and the rest is in the mind of a few other people. All this data needs to be collected and needs to be grouped together to present a story, whether about an individual, a car, a tech development, etc. With a photo/caption and/or text/graphic behind them.
Once all this information collected, these need to be recorded as online system, so that information can be showcased to a touch monitor device in-front of each car inside the museum.
Design Process
Research
A public place is all about different set of people and mindsets. Kids, teenagers, young, old, male/female, Florida tourists, differently abled people, diverse people. All this crowd will access museum kiosk application. So, first thing is that there could be any type of user who can use kiosk application.
Understanding environment, mood, lights, location, temperature of any public place is really important before designing anything for the public. I did research on all these parameters and prepared ideas and concepts for the application. I also studied multiple case studies over the public place applications over the internet. All this research helped me to decide theme, style, colors, content size, typography, graphic styles etc.
Stakeholder Interviews
I did stakeholder interviews to get understanding on overall vision of the application, museum, ROI, meaning of success.
Journey Mapping
Based on those discussion during stakeholder interviews I gathered a lot of insights and created journey map. I also touch based on each steps of journey map to visualize dream car museum. So that I can design kiosk application matched with overall environment.
Wireframes
I created sketch wireframes in the collaboration with Business analysts and carved content to a journey-based experience as car racetrack; start to end.
Screen Flow
As each car has its own story there was variety within the content like car race history, incidents happened during race, driver details, completion highlights, photo/video galleries and car tech details.
UI Guidelines
I created a UI guideline for the system, so that it is feasible for other designers as well as developers who developed it.
Kiosk Implementation and Design Screens
Museum kiosk application is highly interactive, user friendly with very easy navigation for information access for each unique car. It includes history, pictures, videos, driver information, technical specs, and gallery. Here are some actual photos of the museum as well as application screens.
Thank you!
