After analyzing IDG research data, Masergy sought to answer a key question - What are the most important considerations when designing a strategy for unified communications and cloud contact centers?

In the end, they found that investment drivers such as IT flexibility, challenges such as global service consistency, deployment considerations including data security, and inclusion of bundled services all played a critical role in a company's strategy.

To learn more, check out Masergy's infographic, "2020 UCaaS and CCaaS market trends" at: https://www.masergy.com/infographic/2020-ucaas-and-ccaas-market-trends