At Zendesk, a software-as-a-service company, I worked on the customer education team to enable customers to succeed using help desk tools and services. I designed and developed courses for on-demand, online offerings for customers of Zendesk Support and Zendesk Chat. Additionally, I worked with internal subject matter experts to conduct research on the product and customers, and both design and build courses based on the product and product releases. This page features some of the work I did during my time there.