About us

Indicia Worldwide is an insight and technology led communications agency with global production expertise.

About the Team

The Creative Production Team is a community which delivers all of our clients creative production requirements (adaptations from masters into Print, POS and digital assets) to the highest of standards, formed by a multicultural team of creative production experts which delivers marketing assets across Europe (EMEA).

Purpose of the role

The Creative Production Traffic Manager is responsible for supervising and supporting the studio team, ensuring the quality and on-time delivery of all assets. The Traffic Manager is responsible in assigning tasks to the team, sometimes he/she is required to design too only when necessary. This person will be in constant contact with the Studio Manager in EMEA, working as a team to maintain the highest possible values.

Therefore, the Creative Production Traffic Manager will lead the studio output team, which includes the following tasks:

Management:

Traffic Management, resource/capacity planning to ensure adequate resource

Quality control process for projects (ensure all jobs meet technical requirements and are aligned with client’s briefing)

Provide direction to the team driving best practice to produce exceptional work and wider service delivery

Share expertise and specialist knowledge with, and the training of colleagues on pre-press, POS, digital assets and print ready files- NO Audiovisual.

Identifying the need and facilitating the correct pathway for all overflow work

Operational reporting, providing indepth reports on a weekly and monthly basis

To create or improve workflow processes documents

Operations:

Analyse productivity to ensure optimal team resource

On-going management of team performance and development in line with the personal appraisal and PDP requests, setting team and individual targets in line with both account and company objectives

Establishing and maintaining effective relationships with the team, gaining trust and respect, driving engagement to provide a committed and high performing workforce

Business strategy:

Develop a comprehensive understanding of the Client's business and key drivers in that business sector

Develop and maintain relationships with key Client stakeholders

Help to manage Client's expectations in line with contracted SLAs

Apply a commercial and value added approach to service delivery

Act as point of escalation for issues and ensure prompt and satisfactory resolution with minimal commercial impact, escalating through senior management when required. Manage risk and mitigate liability around service delivery failure

Delivery:

Ensure service delivery in line with contracted SLAs and KPIs

Ensure workflow and quality procedures followed throughout production cycle by team

Challenge status quo to drive operational improvement

Full understanding of Brand Guidelines and ensure their correct usage

Apply precise attention to detail in daily tasks

Attain expert level application knowledge wherever appropriate

Ensure consistent Studio output

Be the super user for all the tools and systems within Indicia Worldwide suite of tools

Skills, knowledge, experience and exposure

In-depth expertise of Adobe Creative Suite (InDesign is the major tool for designing, Photoshop & Illustrator expert level is a MUST).

High understanding of print ready files, die-cuts, color/ink management and 3D vision

High level of Pre-flight and proofing background.

Extensive experience in operations management

Ability to troubleshoot and to deal with conflict resolution

Role Requirements

Working hours options: 12pm – 9pm OR 3pm – 12am (Philippine Time Zone)